Return & Refund Policy
Thank you for shopping at https://clever-house.online.
As with any shopping experience, there are certain terms and conditions that apply to transactions made at https://clever-house.online. By placing an order or making a purchase on our website, you agree to the terms outlined below along with our general policies.
Returns
If you are not satisfied with your purchase or if something is wrong with the product, you have 28 days from the date of purchase to request a return and refund.
To process your return, please ensure the following:
- The product must be returned with the original purchase receipt.
- The item must be in its original packaging as it was when first shipped to you.
Return address:
International House, 64 Nile Street, London, England, N1 7GU
Refunds and Exchanges
We want you to be fully satisfied with your purchase. If for any reason you are not, you may return the product for an exchange or refund within 28 days of the purchase date. Please note that we may not be able to process exchanges or refunds for items held by customs until they are returned to us.
Faulty Items
If you receive a faulty item, we will replace it where possible, or issue a refund for the item’s value once the item is returned to us. Additionally, we will refund the original delivery charge.
Shipping Costs for Returns
Please note that https://clever-house.online does not cover return shipping costs. If you need to return an item, you will be responsible for the cost of return shipping, even if the original order included free shipping.
Incorrect Item in Your Order
If you have received an incorrect item, please contact us immediately. Our customer service team will assist you in resolving the issue as quickly as possible.
Missing Item from Your Order
Sometimes items from your order may be shipped separately. First, please check your dispatch confirmation to see if some items are due to arrive at a later date. Additionally, please review the delivery notes to ensure nothing was overlooked.
If you are missing an item, please contact our support team, and we will help resolve the issue.
Contact Us
If you have any questions or are not completely satisfied with your purchase, please don’t hesitate to contact us via email at: info@clever-house.online. We are here to help resolve any issues with our products or services.